Grant Partners

Family Health Center of Worcester will conduct outreach with partner agencies; advertise Navigator services in local media; review all eligibility determination letters received from MassHealth and the Connector, proactively contacting patients who were denied or lost coverage, and assist them in completing the application or re-applying; use multilingual call center software to send auto reminders and targeted messages to patients with impending deadlines; provide group information sessions at agencies that serve target population; and host monthly orientations for new patients to help them understand how to navigate services at the health center.

Lowell Community Health Center will institute a “triage” system to improve efficiencies in how patients are provided with enrollment assistance; extend enrollment hours at the health center; provide educational workshops for clinic and agency staff; develop a reminder checklist on the importance of reviewing correspondence from state offices and completing the re-determination form to avoid gaps in coverage; establish a tracking system that enables staff to reach clients with timeline reminders about renewal dates and post-enrollment issues; develop a comprehensive, multilingual patient education flyer with key insurance information; participate in local community health events to promote insurance counseling and enrollment; create a multilingual brochure listing available health insurance options; and offer quarterly onsite educational sessions for providers, front-line staff, and community agencies on health insurance topics.

To support a cultural competency training for staff on the needs of patients from the lesbian, gay, transgender, queer and questioning community.

Massachusetts Immigrant and Refugee Advocacy (MIRA) will work to defend and expand funding and access to health coverage for immigrant and refugee populations in Massachusetts. In addition to advocacy regarding state-level policies, MIRA will work with national partners to expand health access to all immigrants. To this end, MIRA aims to initiate a long-term campaign in partnership with the National Immigration Law Center. They will also work with additional coalition partners to end restrictions to coverage for DACA grantees.

Cambridge Economic Opportunity Committee will leverage partnerships with local community organizations; staff tables at cultural festivals, community fairs, faith-based organizations, and housing developments; disseminate flyers, door hangers, and utilize social media; provide education on the payment system through the Health Connector; provide post-enrollment assistance by educating about choosing a plan, making appointments, how to read medical bills, and questioning charges; and offer financial coaching in light of addressing premium payments. 

To redevelop the organization’s website. 

To purchase laptops.

Way Finders, Inc. is a community development organization and the largest nonprofit housing provider in Western Massachusetts.  In partnership with Behavioral Health Network (BHN) and Mercy Medical Center (Mercy), the team will provide a consistent Family Care Coordinator who will anchor, coordinate and oversee the clients’ progress from the moment they enter shelter until one year past the attainment of secure, permanent housing.  They will address barriers that lead to housing instability and poor health outcomes, connecting with BHN for behavioral health services and Mercy for medical care, all the while navigating social service systems and providing wraparound services like employment support, financial education, access to nutritious food, and afterschool programs.  The planning phase of this initiative will develop a case management approach that could expand coordinated or joint services to all families in the shelter portfolio. 

To redesign organization’s website, making it more user friendly and accessible to those with visual impairment and literacy issues.

The Dimock Center will utilize its practice management system to run registries of individuals who might be at risk of losing their coverage based on insurance transitions; lead workshops and information sessions at the health center and with community partner agencies to educate patients on how to apply for, enroll in, and maintain health coverage; notify patients within four to six weeks of application to ensured they received their coverage confirmation letter, remind them of any expiration or renewal dates, and confirm next steps to ensure coverage is maintained; set up alerts in the electronic health record to notify staff of coverage expiration dates a few weeks prior to flag patients that need help with renewal applications.

East Boston Neighborhood Health Center will target uninsured patients prior to their next scheduled appointment and provide enrollment assistance.  To address churn, it will utilize its electronic medical record to identify individuals whose coverage is about to lapse, and refer them to follow-up assistance. It will develop a health insurance education module that includes low-literacy multilingual materials and a workshop curriculum that helps patients navigate the system.  Ten health insurance literacy information sessions will be held each year. 

Police Assisted Addiction and Recovery Initiative will strengthen its peer recovery coach and referral program with the Boston Police Department and expand weekly multi-agency collaborations that help identify the highest risk individuals in Boston communities. 

To purchase an electrocardiography (EKG) machine and cart for the Behavioral Health department.

Lahey Health Behavioral Services (LHBS) Emergency Services Program provides rapid assessment and immediate stabilization services to people in need in the greater Lowell area. The grant will help to enhance their urgent care clinic by introducing telemedicine for real-time psychiatric prescribing, using community health workers to assist clients following an emergent or urgent evaluation, and developing an integrated HER to improve crisis treatment and follow-up planning.

Community Action Committee of Cape Cod & Islands will participate in outreach activities in Cape Cod and Nantucket; utilize local and social media to inform clients of updated information on MassHealth and Connector plans; outreach to unemployed populations through a partnership with Career Opportunities Center and to immigrant communities through the Immigration Resource Center; use plain language tools developed for multilingual audiences; and coordinate with Volunteer Income Tax Assistance tax sites in sharing materials with clients as they receive tax preparation assistance.