Grant Partners

Fishing Partnership Health Plan (FPHP) will conduct outreach mailings and maintain presence at harbors, marinas, and trade shows, reaching fishermen and their families. They will address churn through providing a Resource Sheet with relevant deadlines, follow-up via preferred communications methods, and provide individual education sessions on health insurance literacy.

Community Health Programs (CHP) will target outreach in nearby towns with over 100 uninsured residents, and attend community events to connect with the underserved, using its mobile van to reach those in geographically isolated locations. It will reduce churn by proactively communicating via phone and email that insurance is about to lapse, and provide instructions for seeking assistance. CHP will also create a Facebook page to explain common insurance terms, and post and translate sample letters from MassHealth.

Cambridge Economic Opportunity Committee (CEOC) will plan outreach and enrollment activities at community locations. It will use an extensive follow-up system to address churn, ensuring that individuals have obtained the benefit they applied for and that all documents have been submitted.  It will conduct financial education and coaching to help ensure individuals can maintain their payments and minimize the risk of churn, and conduct educational coaching on health insurance literacy.

Family Health Center of Worcester (FHCW) will partner with community organizations to receive referrals for individuals needing enrollment assistance. They will provide one-on-one sessions and events about minimizing the risk of losing coverage, review all eligibility determination letters, utilize its EMR to record pending expiration dates, and use automated call center software to reach uninsured patients in multiple languages. The organization will conduct quarterly “health insurance 101” trainings, provide regular patient orientation sessions, and make health insurance literacy information and resources available through patient computer kiosks.

Community Action Committee of Cape Cod & Islands (CACCI) will conduct outreach activities and assist individuals with applications or redeterminations.  They will use informational flyers and educational presentations to health and human service providers, businesses that cater to immigrants, and career centers.  They will notify those on subsidized insurance of impending deadlines, importance of responding to reviews, and develop an internal system to notify known households of necessary action steps. Finally, it will provide a comprehensive overview of health plan selection process based on health care needs and budgets, and use of a plan once enrolled.

Community Action of the Franklin, Hampshire, and North Quabbin Regions will conduct outreach through four community coalitions, food pantries, and career centers.  They will screen all callers for health insurance needs and send reminders about member responsibilities to submit documentation and update information.  At enrollment meetings, Community Action will provide materials to help members stay organized and follow-up to see if they have a PCP, can access their Connector account, and have responded to any mailings. 

People Acting in Community Endeavors (PACE) will facilitate enrollment and redetermination assistance for many “hard to reach” target populations through partnerships with schools, career centers, and ESOL classes. They will also develop materials to help individuals interpret notices and remind them of pending actions, as well as conduct individualized enrollment and group health insurance literacy sessions.

East Boston Neighborhood Health Center will target uninsured patients prior to their next scheduled appointment and provide enrollment assistance.  To address churn, it will utilize its electronic medical record to identify individuals whose coverage is about to lapse, and refer them to follow-up assistance. It will develop a health insurance education module that includes low-literacy multilingual materials and a workshop curriculum that helps patients navigate the system.  Ten health insurance literacy information sessions will be held each year. 

Dukes County will participate in community outreach events, and use paid and unpaid advertising and social media to promote affordable insurance information. They will develop a folder with handouts for appointments, and adapt a checklist for account set-up, enrollment and payment information, primary care provider selection, and making appointments. It will also set up reminder systems for clients with pending action steps. 

Boston Public Health Commission (BPHC) will launch a media campaign to educate residents about open enrollment and how to receive assistance. It will target churn through development of multilingual materials that inform residents of actions needed to retain insurance through MassHealth or the Connector, distribute enrollment packages, and provide client counseling on redetermination. Finally, it will develop messaging about how to retain appropriate and comprehensive coverage within primary care and health literacy workshops.

Brockton Neighborhood Health Center will enroll consumers in coverage and assist with renewal applications, and provide education on the Affordable Care Act.  Community leaders from religious, cultural, and human service organizations will be convened and educated on health insurance information and available resources.

Community Health Center of Franklin County will provide a continuum of eligibility, enrollment and review services, resource referrals to primary care, and case management.  They will educate consumers on how to navigate health coverage and care systems through computer access, including the Health Information Exchange.  Educational materials will be developed for patients to take a more active role in their health coverage and care.  

Family Health Center of Worcester will assist uninsured individuals to enroll in and maintain coverage, and connect to a primary care medical home.  They will continue weekly New Patient Orientation/Education Sessions, and expand the use of “I Speak” cards that detail useful information on the health center for patients.  Finally, they will provide individualized education and install computer kiosks for patients to use.

Fishing Partnership Health Plan will educate households on the Affordable Care Act, targeting “family health brokers” and community leaders to be navigators in providing frontline education and enrollment assistance.  Seminars and trainings will be offered at shore side processing plants, industry meetings, occupational safety training seminars, and settlement houses, complete with a training curriculum for all navigators.  The “Do You Love a Fisherman?” campaign will be launched with marketing materials, services, and incentives targeting spouses and family members.  

Lynn Community Health Center will provide enrollment assistance and conduct monthly outreach activities at local health fairs and cultural events.  They will collaborate with health and human service providers to provide off-site outreach and enrollment services.  Monthly education sessions will be conducted on health coverage options using a Patient Navigation Guide.