Grant Partners

East Boston Neighborhood Health Center will target uninsured patients prior to their next scheduled appointment and provide enrollment assistance.  To address churn, it will utilize its electronic medical record to identify individuals whose coverage is about to lapse, and refer them to follow-up assistance. It will develop a health insurance education module that includes low-literacy multilingual materials and a workshop curriculum that helps patients navigate the system.  Ten health insurance literacy information sessions will be held each year. 

Dukes County will participate in community outreach events, and use paid and unpaid advertising and social media to promote affordable insurance information. They will develop a folder with handouts for appointments, and adapt a checklist for account set-up, enrollment and payment information, primary care provider selection, and making appointments. It will also set up reminder systems for clients with pending action steps. 

Boston Public Health Commission (BPHC) will launch a media campaign to educate residents about open enrollment and how to receive assistance. It will target churn through development of multilingual materials that inform residents of actions needed to retain insurance through MassHealth or the Connector, distribute enrollment packages, and provide client counseling on redetermination. Finally, it will develop messaging about how to retain appropriate and comprehensive coverage within primary care and health literacy workshops.

Ecu-Health Care will utilize broadcast and print media to inform residents of health coverage options; provide presentations to community organizations; educate area businesses about health coverage options for employees; and work with physicians’ groups and health and human service organizations to facilitate referrals. Churn will be reduced through education during one-on-one application assistance appointments and health insurance literacy is integrated into a comprehensive packet for applicants.

Dukes County will participate in community outreach events, and use paid and unpaid advertising and social media to promote affordable insurance information. They will develop a folder with handouts for appointments, and adapt a checklist for account set-up, enrollment and payment information, primary care provider selection, and making appointments. It will also set up reminder systems for clients with pending action steps. 

Harbor Health Services will participate in off-site joint outreach sessions at social service agencies, supermarket chains, ethnic markets, Councils on Aging, Veterans Agencies, sites serving behavioral health and developmental delayed persons, subsidized housing, state employment and job training sites, schools, food pantries, WIC program sites, health fairs, and via social media. It will create a health insurance literacy community assessment, and develop user-friendly materials that educate clients on how to use health insurance benefits. Finally, it will dedicate a phone number and webpage for residents to reach staff for enrollment assistance, and execute a social media campaign.

Lynn Community Health Center (LCHC) will conduct outreach and partner with MassHealth and the Connector to host enrollment events. They will provide individualized education about the importance of maintaining coverage. Lynn will conduct post-enrollment follow-up to ensure access to primary care services and distribute guides to educate individuals on topics like eligibility and program requirements, assistance with citizenship or residence documentation, medical bills, referrals, and redetermination applications.

Hilltown Community Health Centers (HCHC) will work with small businesses, Councils on Aging, schools, employers, medical providers, and community organizations to conduct outreach, advertise in newsletters, print, and social media. They will work with the Connector to identify and target outreach to consumers who need to renew their coverage and partner with sheriff’s departments, courts and probation offices to reach recently incarcerated and court-involved individuals who experience higher rates of churn. To address health insurance literacy, they will develop consumer-friendly education tools and collateral. 

Brockton Neighborhood Health Center (BNHC) will provide outreach and enrollment assistance as well as assist clients with obtaining email accounts and accessing online applications through group sessions utilizing a bank of computers at partner organizations. BNHC will also provide Community Leader Forums that educate on health insurance literacy to local leaders of churches and cultural organizations.

Cambridge Economic Opportunity Committee (CEOC) will plan outreach and enrollment activities at community locations. It will use an extensive follow-up system to address churn, ensuring that individuals have obtained the benefit they applied for and that all documents have been submitted.  It will conduct financial education and coaching to help ensure individuals can maintain their payments and minimize the risk of churn, and conduct educational coaching on health insurance literacy.

Family Health Center of Worcester (FHCW) will partner with community organizations to receive referrals for individuals needing enrollment assistance. They will provide one-on-one sessions and events about minimizing the risk of losing coverage, review all eligibility determination letters, utilize its EMR to record pending expiration dates, and use automated call center software to reach uninsured patients in multiple languages. The organization will conduct quarterly “health insurance 101” trainings, provide regular patient orientation sessions, and make health insurance literacy information and resources available through patient computer kiosks.

Community Action Committee of Cape Cod & Islands (CACCI) will conduct outreach activities and assist individuals with applications or redeterminations.  They will use informational flyers and educational presentations to health and human service providers, businesses that cater to immigrants, and career centers.  They will notify those on subsidized insurance of impending deadlines, importance of responding to reviews, and develop an internal system to notify known households of necessary action steps. Finally, it will provide a comprehensive overview of health plan selection process based on health care needs and budgets, and use of a plan once enrolled.

Community Action of the Franklin, Hampshire, and North Quabbin Regions will conduct outreach through four community coalitions, food pantries, and career centers.  They will screen all callers for health insurance needs and send reminders about member responsibilities to submit documentation and update information.  At enrollment meetings, Community Action will provide materials to help members stay organized and follow-up to see if they have a PCP, can access their Connector account, and have responded to any mailings. 

People Acting in Community Endeavors (PACE) will facilitate enrollment and redetermination assistance for many “hard to reach” target populations through partnerships with schools, career centers, and ESOL classes. They will also develop materials to help individuals interpret notices and remind them of pending actions, as well as conduct individualized enrollment and group health insurance literacy sessions.

East Boston Neighborhood Health Center will target uninsured patients prior to their next scheduled appointment and provide enrollment assistance.  To address churn, it will utilize its electronic medical record to identify individuals whose coverage is about to lapse, and refer them to follow-up assistance. It will develop a health insurance education module that includes low-literacy multilingual materials and a workshop curriculum that helps patients navigate the system.  Ten health insurance literacy information sessions will be held each year.